Guide 6 of 8 · When something goes wrong · Free
Problems, Disputes and Escalation
Most disputes are communication failures that hardened. This guide gives you the order of operations: who to talk to, what to put in writing, and when it is time to bring in a third party.
Free to read. Free to download. Print the toolkit pages for the kitchen table.
What is inside
- 1Problems are normal, conflict is optional
- 2Define it before you react, then ask
- 3The contract as a tool, not a weapon
- 4Documentation and the right to fix
- 5Money: holdbacks that help and holdbacks that hurt
- 6Incident or pattern: the line that decides everything
- 7Escalating intentionally: up the organization, then outward
- 8The nine-step resolution sequence, with the diagram
The toolkit pages
- Problem Resolution Map
Printable and fillable. Built to be used at the kitchen table, not read on a screen.
What this guide protects you from
A small problem becoming an expensive one because nobody wrote it down.
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Sample pages from this guide
A few pages as they appear in the PDF, including a drawing and a toolkit page. Tap a page to see it larger.
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Helping a parent hire a contractor
Helping a parent with a roof, siding or window project, even from far away: the questions to ask, how to slow the sale down, and the paperwork to collect.
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Guide 7: Close-Out and Warranties